Summary
What you’ll impact
The DevOps Engineer (Jira Platform Engineer) will own the Jira SaaS for government cloud, administering, configuring, and integrating it within the organization’s enterprise ecosystem. The role will consolidate planning tools by migrating from Azure DevOps and GitLab to Jira, build secure integrations, and enable Agile practices across the organization.
Responsibilities
What you'll do
- Administering, configuring, and integrating the Jira SaaS for government cloud within our enterprise technology ecosystem.
- Consolidating our collaborative planning tool, transitioning from Azure DevOps (on-premises) and GitLab (on-premises) to Jira Atlassian Government Cloud (AGC) SaaS for government.
- Building robust, automated, and secure integrations between Jira SaaS for Government and core enterprise systems (e.g., ServiceNow, GitLab), enabling end-to-end visibility across planning, development, and operations
- Administer, configure, and optimize Jira SaaS to meet enterprise project management and Agile delivery needs.
- Design and maintain custom workflows, issue types, screens, fields, and automation rules aligned with organizational Agile frameworks and guidelines.
- Manage user permissions, group roles, and security schemes to ensure governance and compliance.
- Monitor Jira license utilization, user growth, and application usage to ensure efficient use of subscriptions.
- Collaborate with procurement teams to support renewal, optimization, and budget decisions.
- Design, implement, and maintain seamless integrations between Jira and other enterprise systems, such as GitLab (source control & CI/CD), and ServiceNow (ITSM), using Okta, REST APIs, webhooks, middleware, and scripting.
- Automate data synchronization across platforms to support traceability from planning to release.
- Troubleshoot and optimize integration pipelines to ensure performance, security, and scalability.
- Partner with infrastructure and cybersecurity teams to align integrations with enterprise security and compliance standards.
- Develop and maintain technical documentation, standards, and best practices.
- Partner with the Agile Transformation Office to translate Agile practices into effective Jira configurations and usage patterns.
- Provide technical guidance and mentoring to Scrum Masters, Product Owners, and teams on best-practice tool utilization.
- Support reporting and analytics initiatives, ensuring reliable Agile metrics (velocity, burndown, cycle time, etc.).
- Support and enable teams to transition from Azure DevOps Boards, GitLab, Jira (hosted) to JIRA SaaS.
Requirements
What you’ll bring
- Must be a US Citizen
- Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
- Three (3+) years of hands-on experience administering and/or engineering Jira (Self-hosting or SaaS).
- Proven, hands-on experience developing custom integrations with enterprise platforms, especially GitLab and ServiceNow. Hands-on experience with mailbox migrations and hybrid deployments
- At least four (4) years of experience in DevOps Engineering.
- At least two (2) years of experience with Cloud Native technologies (Amazon Web Services, Microsoft Azure, Google Cloud Platform).
- At least two (2) years of Unix or Linux system administration experience.
- Proficiency in scripting (Python, PowerShell, or JavaScript) and REST API integration.
- Strong understanding of Agile methodologies (Scrum, Kanban, SAFe) and DevSecOps principles.
- Experience in enterprise migrations from Azure DevOps or similar tools to Jira