Featured Job

Site Reliability Engineer

None Full-time On-site 09/17/2026 Job ID: 000247
Apply Now
Site Reliability Engineering Platform engineering Harness engineering Cloud infrastructure CI/CD

Summary

What you’ll impact

Our organization is seeking a Site Reliability Engineer to build and shape an AI-native platform that powers contact-center conversation intelligence. The SRE will design and implement platform engineering patterns, improve CI/CD pipelines, extend the autonomous agent harness, and participate in on-call rotation to ensure high availability.

Responsibilities

What you'll do

  • Contribute to patterns, design, and implementation of our domains; help shape the future of platform engineering.
  • Build and improve systems that help reduce toil and enable the company's production infrastructure to remain available and operable under large-scale, real-time conversational AI traffic.
  • Extend and iterate our agent harness: Unsupervised AI agents are currently used by about 10% of the dev team - help us grow that number. The agent harness includes CI, sandboxes, guardrails, and validation (e.g. agent-first eval loops).
  • Own and improve our CI/CD pipelines and surrounding developer tooling: build and test performance, deployment ergonomics, and paved paths for new services.
  • Participate in on-call rotation and incident management to ensure platform uptime and quality. (SRE owns the base infrastructure, not the applications; non-business-hours pages are rare)

Requirements

What you’ll bring

  • 6+ years’ experience in software development enablement roles.
  • Solid experience owning CI/CD platforms end to end - including domains like caching, architecture, and developer self-service.
  • Effective use of AI tools such as Claude and Cursor for coding, troubleshooting, and reasoning. You pair these skills with a defensible opinion on where to avoid using AI tools.
  • Familiarity with Node/TypeScript including making code changes (e.g. exposing new metrics), Python and Terraform for automation, and developing in a Kubernetes/Helm ecosystem.
  • Practical experience with observability: logs/metrics/tracing, monitoring/alerting, incident management process, and tooling.
  • Experience working in fully remote teams - tell us how you’ve made one work better.
  • Bonus: Harness engineering experience - building platforms for autonomous agents.
  • Bonus: Production-at-scale experience with GCP.
  • Bonus: Telephony and SIP architectures, FreeSWITCH in particular.

Ready to Move Forward?

Apply now and our recruiting team will reach out with next steps, interview guidance, and client insights tailored to this role.

Talk to a Recruiter Submit Application

Equal Opportunity Employer

Intelatek is an Equal Opportunity Employer. All qualified applicants will receive consideration based on qualifications, merit, and business need, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. Need an accommodation? Email accommodations@intelatek.co.