Summary
What you’ll impact
The Senior Solutions Consultant guides law firms and corporate legal teams to extract maximum value from an AI‑native legal platform. They deliver product demos, training, and support for generative AI‑driven workflow tools to ensure smooth adoption. Responsibilities include overseeing client onboarding, driving firm‑wide platform adoption, documenting best practices, and feeding user insights into product roadmaps. Collaboration spans Customer Success, product, and engineering groups while managing multiple high‑profile client relationships globally.
Responsibilities
What you'll do
- Acting as a thought partner to clients - building trusted relationships, addressing tricky pain points, and identifying high-value opportunities for them to scale their use of the platform.
- Working together with Customer Success in taking full ownership of client relationship - from running pilots in the early stages, to onboarding new users, and ultimately guiding full-firm adoption across major law firms and corporate legal departments.
- Be the voice of the user inside the organization - sharing insights that directly inform product development, roadmap priorities, and strategic direction.
- Delivering clear, confident product demos and training that bring the power of the platform to life.
- Documenting best practices, contributing to the development of scalable playbooks, and helping shape how we grow this function globally.
- Confidently helping our clients navigate one of the biggest shifts in how the legal business operates - from evaluating the ROI and impact of AI to clearly mapping how AI will impact different practice areas.
Requirements
What you’ll bring
- Have a background in law, with experience at a top-tier firm or in-house legal team.
- Are tech‑curious and product‑savvy. Not necessarily a coder, but passionate navigating technical conversations, especially around things like generative AI, technology implementation, innovation and productivity.
- Communicate clearly and confidently with diverse stakeholders, both lawyers and engineers. Translating across disciplines is second nature.
- Bring structure to ambiguity and energy to complexity; enjoy being the calm, credible presence in a fast‑moving environment.
- Understand how to evaluate and improve existing processes as a direct result of new and emerging technologies.
- Are proactive, self‑directed, and comfortable juggling multiple client relationships at once.
- Care deeply about quality, but don’t get stuck in perfectionism – you get things done, and you make them better over time.