Summary
What you’ll impact
The organization is seeking an Engagement Manager to lead and coordinate delivery of agentic workflows for a national security customer, managing large account plans and day‑to‑day execution. The role involves building executive‑level customer relationships, overseeing onboarding, and guiding cross‑functional teams to exceed AI/ML objectives.
Responsibilities
What you'll do
- Lead and coordinate delivery of agentic workflows for a national security customer
- Own or support a large account plan
- Manage day-to-day execution for customers
- Ensure an incredible customer experience
- Manage customer relationships from the executive to the end user
- Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
- Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
- Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
- Oversee onboarding and successful implementation of customer accounts
Requirements
What you’ll bring
- An active TS/SCI clearance
- 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
- A track record of structured, analytics-driven problem solving
- Excellent verbal and written communication skills
- Willingness to be onsite with the customer in the Omaha area 4 days per week and able to travel at least 25% of the time (as needed)