Summary
What you’ll impact
Our organization is seeking a Technical Program Manager to lead and coordinate delivery of agentic workflows for a national security customer, driving innovation and transformation for public sector AI/ML solutions. The role blends program leadership, customer relationship building, technical fluency, and contract awareness in a fast‑moving, mission‑driven environment.
Responsibilities
What you'll do
- Lead and coordinate delivery of agentic workflows for a national security customer
- Own or support a customer account plan
- Triage customer technical issues
- Use data and analytics to align internal resources around Scale’s hardest problems
- Drive workflows underpinning the reliability of solutions that add direct value to Scale’s Public Sector customers
- Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions for Public Sector customers
- Leverage technical concepts, tools, and expertise to create solutions from scratch or drastically improve existing solutions
- Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space
- Transition AI/ML technologies and processes into working Public Sector products / solutions even when requirements are undefined or ambiguous
- Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains
- Lead a cross-functional team to exceed the customer’s AI/ML objectives
- Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
- Strategically identify ways we can make customer success repeatable and solve issues for future customers
- Address engineering problems alongside the product development teams
Requirements
What you’ll bring
- An active TS/SCI clearance
- 3+ years of experience succeeding in stakeholder management or customer-facing role
- A technical background (education or professional experience with computer science, statistics, or engineering)
- A deep understanding of generative AI / ML fundamentals like RAG, evals, and agent orchestration
- A track record of structured, analytics-driven problem-solving
- Excellent verbal and written communication skills
- Ability to be work at a cleared facility in the greater Boston area three or more days per week and willingness to travel at least 25% of the time (with occasionally surge periods of 50%)