Summary
What you’ll impact
The Senior Customer Success Manager drives adoption of the AI‑powered legal workspace for top law firms and corporate legal departments. They deliver product demos, lead onboarding pilots, and provide training, leveraging legal expertise and knowledge of generative‑AI. Key duties include building trusted client relationships, identifying high‑value use cases, and creating scalable playbooks for firm‑wide rollout. They work with product and engineering teams to feed user feedback into roadmap decisions and coordinate with global Customer Success peers.
Responsibilities
What you'll do
- Acting as a thought partner to clients - building trusted relationships, addressing tricky pain points, and identifying high-value opportunities for them to scale their use of Legora.
- Working together with Customer Success in taking full ownership of client relationship - from running pilots in the early stages, to onboarding new users, and ultimately guiding full-firm adoption across major law firms and corporate legal departments.
- Be the voice of the user inside Legora - sharing insights that directly inform product development, roadmap priorities, and strategic direction.
- Delivering clear, confident product demos and training that bring the power of our platform to life.
- Documenting best practices, contribute to the development of scalable playbooks, and help shape how we grow this function globally.
- Confidently helping our clients navigate one of the biggest shifts in how the legal business operates - from evaluating the ROI and impact of AI to clearly mapping how AI will impact different practice areas
Requirements
What you’ll bring
- Have a background in law, with experience at a top-tier firm or in-house legal team.
- Are tech-curious and product-savvy. Not necessarily a coder, but passionate navigating technical conversations, especially around things like generative AI, technology implementation, innovation and productivity .
- Communicate clearly and confidently with diverse stakeholders, both lawyers and engineers. I.e. translating across disciplines is second nature to you.
- Bring structure to ambiguity and energy to complexity; and enjoy being the calm, credible presence in a fast-moving environment.
- Understand how to evaluate and improve existing processes as a direct result of new and emerging technologies
- Are proactive, self-directed, and comfortable juggling multiple client relationships at once.
- Care deeply about quality, but don’t get stuck in perfectionism - you get things done, and you make them better over time.